1. How can I activate a new account in the E-mail service?

To activate a new e-mail account, send the text message E or OPEN to the number 54000.

2. Can I store the password that I use to gain access to my e-mail account via internet?

It is not possible to store a password.

3. Does the E-mail service offer the ability to send and receive e-mails, using e-mail client via POP3/IMAP/SMTP?

Use of POP3/IMAP4/SMTP is possible only through GPRS and 3G-GPRS (with APN internet). Use through Outlook on the internet is no longer possible (i.e. from ISPs such as Otenet, Forthnet, HOL etc.)

4. What are the settings for POP3/IMAP4/SMTP via GPRS and 3G-GPRS?

Settings: Incoming Mail Server (POP3/IMAP4): mail.mycosmos.gr

               Outgoing Mail Server (SMTP): mail.mycosmos.gr

In the SMTP server settings, the option “My server requires authentication” must be activated (username is your mobile phone number– 69xxxxxxxx and the same password you used on the internet).

5. What is the storage capacity provided by the E-mail service and what is the largest mail that I can send or receive?

The storage capacity that the E-mail service provides is 20ΜΒ, while there is no limit to e-mail size being sent or received.

6. Which support browsers can I use to have full access to the E-mail service via internet?

You can gain full access to the E-mail service via internet when using an Internet Explorer edition newer than 5.5. In the case that you use some other browser (i.e. Mozilla Firefox, Netscape, Opera or an Internet Explorer edition smaller than 5.5), you will not have access to the options “Settings” and “SMS”.

7. Does the E-mail service offer the ability to send text messages via internet at no charge?

You can send 10 free text messages daily via internet from the Ε-mail service.

8. How are alerts for new e-mails set?

The alerts are set using the option “Settings > Alert filters”.

When a new account has been set up in the E-mail service, alerts are already activated (The options “Alerts Activated” and “Default Setting: Email Alert” are activated).

· When the option “Alerts Activated” has not been activated, no alerts are sent.

• When the option “Alerts Activated” has been activated, first the filters are checked. If one of the filters is valid, alerts are sent or not sent depending on that filter. If no filter is valid, or there is no filter (initial state), the option “Default Setting: Email Alert” is checked. If this is activated, an alert is sent.

9. How can I change the user language on the Internet i/f of the E-mail service?

You can change the language through the browser settings you use (i.e. for Internet Explorer: TOOLS> INTERNET OPTIONS> LANGUAGES>, where you add the desired language by pressing ADD and then MOVE UP so it becomes the preset language).

The language of the folder list at left is determined during the set-up phase of an account and cannot be changed. The default language is Greek, so that by changing the language, you are changing the language of all of the interface except for the names on the address contact list.

10. I use Mozilla Firefox and the Greek characters do not show up correctly.

You have to change the browser’s default language by using the option “actions->options->languages->Greek”, as well as the default character codification to “Greek (ISO-8859-7)”.

11. How can I display all of my contacts so I can choose the recipient while I am writing a new e-mail from the Internet i/f;

You cannot display all of your contacts simultaneously. In order to choose a recipient, before choosing one of the options “To”, “cc” or “bcc”, you must enter part of their contact information (i.e. name as it appears, surname, email address) and then press “Search”.

Another way of doing this is to enter part of the recipient’s contact information in the fields “To”, “cc” or “bcc”, and then choose “check name” from the Tool Bar. The names will be completed automatically.